Customer Service Representative (Santa Barbara)

Customer Service Representative - customer service - job employment: MarBorg Industries is seeking a hardworking, dedicated, qualified Customer Service Representative to join our team. The Customer Service Representative is responsible for providing exceptional service to all customers and ensures their needs and concerns are handled with quality service, and timely response. Strong work ethic with the ability to multi-task and adapt in a fast- paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Professionally handle high volume of incoming calls and inquiries. • Responsible to receive orders for starts, stops and modifications to existing service. • Resolves customer complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. • Customer-focused, energetic attitude and a desire to provide exceptional customer service at all times. • Possess a strong knowledge of internal process, understands the correlation and link between all business units. • Uses database system to gather and input notes in customers account. • Meets or exceeds service quality and productivity goals set for the position. • Assist with different projects within the customer service department. • Attends mandatory training to enhance system and equipment knowledge and customer service skills. • Performs other duties as assigned. QUALIFICATIONS: • Professional phone and email etiquette • Strong ability to multi-task in fast pace environment. • Excellent communication skills to effectively communicate to all levels of management and customers. • Work efficiently and effectively, both independently and as a team to meet MarBorg's customer service standards • Customer-focused and a desire to provide exceptional customer service at all times. • Bilingual English & Spanish a plus • Proficiency in the use of Microsoft Office software. EDUCATION and/or EXPERIENCE: • High School diploma or general education degree (GED). • Minimum two (2) years of related customer service experience in a high volume call center required. • Ability to work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone. • Must have intermediate knowledge and use of Microsoft Office applications. • Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Great Benefits & Competitive Pay: We offer a family work environment, ambitious culture, generous health benefits, and additional perks. The real advantage to working at MarBorg is your contribution will result in a positive impact for our community, and our environment. Join Our MarBorg Team! Apply Today online at https://www.marborg.com/careers We are an equal opportunity employer with diversity and inclusiveness always in mind. We welcome all backgrounds and do not tolerate discrimination against employees based on age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race,religion, sexual orientation, veteran status, or any other classification protected by law.